Senior Voice Engineer

Installation, Maintenance, Commissioning and Troubleshooting related to all areas of Customer Premises Telephony Equipment for Government Entities and DoD.
Administration, support and configuration of AACC software suite of servers

Advanced scripting in Orchestration Designer.

Call Center IVR Application Development, and Scripting for Avaya IVR / Voice Portal, and Avaya Call Center Reporting, Avaya Call Pilot.

Avaya WFM Portfolio Design and Implementation (ACR, WFM, QMS, and KMS)

Microsoft and Linux Server and PC operating systems relating to Voice Equipment.

Administration, support and configuration CS1000E PBX, and Cisco Call Manager Systems

Deploy and maintain Tele-worker standards for Avaya IP based worker solutions.

Administration of ATT SIP trunks cloud based routing for inbound toll free service.

Works with management to create and adhere to a project schedule.

Has technical expertise in all areas of telephony LAN/WAN environment and software interconnection dependencies’.

Perform maintenance on all telephony systems and review logs for preventative maintenance

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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