Skillset required:

o Data entry, data collection over phone

o Basic Customer Service (non-technical) in English language

o 6-12 months call center experience desirable, healthcare background knowledge desirable.

o Computer, phone and Internet operations skill

Responsible for back office documentation (such as copy of invoices, statements of account, prove of delivery and others) distribution to the external customers. Destroys the incoming correspondence after it has been processed according to the process instructions.
Processes simple entry in the system (write offs) according to the senior Staff instructions. The role supports the general collection activity.
Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.

General Responsibilities / Accountabilities:

Contacts overdue customers and chases for payment in accordance with rules set by the engagement
Issues and monitors automatic and manual reminders to customers
Follows control and compliance regulations

Processes used:
B2C4.1.4 Retained CollectionB2C4.1.6 Perform Dunning
B2C4.1.7 Create and send statement
B2C4.2.5 Process Write Off
B2C8.1.1 Archive Documents
B2C8.2.1 Retrieve Archived Document
B2C8.3.1 Destroy Archived Document

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

A successful candidate will be required to undergo a background investigation and drug screen.

Qualifications: Bachelor’s degree

Role Specific Competencies:
• Should have baseline knowledge in BPO Process, BPO Technology, Analytics and Commercial Control

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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