General computer systems knowledge, integration and architecture concepts; Awareness of cross systems interrelations in context of the global business process;

Experience in IT, with emphasis on operational management;

Good communication skills, active participating in Incident Management meetings; Experience of working directly with C level and management clients;

Experience of working with virtual teams to deliver Incident Management and processes and working cross functionally;

Service Desk or Support Group experience;

Understanding of Service Management Framework;

ITIL certification (Green Badge level – ITIL Foundation);

Experience of 24*7 shift working;

Ability to facilitate training sessions for and management of internal resources;

Ability to maintain high level of accuracy and to work to tight deadlines;

Ability to prioritize and manage multiple tasks.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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