1+ year IT incident management experience, preferably in an ITIL environment
General computer systems knowledge, integration and architecture concepts; Awareness of cross systems interrelations in context of the global business process;
Experience in IT, with emphasis on operational management;
Good communication skills, active participating in Incident Management meetings;
Experience of working directly with client;
Experience of working with virtual teams to deliver Incident Management and processes and working cross functionally;
Service Desk or Support Group experience;
Understanding of Service Management Framework;
ITIL certification (Green Badge level – ITIL Foundation);
Experience of 24*7 shift working;
Ability to facilitate training sessions for internal resources;
Ability to maintain high level of accuracy and to work to tight deadlines;
Ability to prioritize and manage multiple tasks.
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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