At least 10 years IT industry work experience.
At least 3 years’ experience in a leading role in service delivery, service delivery management, engagement management or equivalent.
At least 2 years’ experience in a quality management role.
A strong background in quality, audit, compliance, and risk and a solid understanding of what constitutes good practice.
A very good understanding of Capgemini Auditing principles and processes.
Comprehensive knowledge of Capgemini QMS.
Ability to read complex contractual agreements and extract elements and interpret them from a quality assurance perspective.
With such a wide range of responsibilities need to be able to priorities and schedule work for the calendar year to ensure a suitable spread of work.
Has a very good understanding of quality assurance and quality control requirements.
Industry recognized Auditor Certification.
A good awareness of ISO 9001, ISO/IEC 20000-1, ITIL.
A strong background in Infrastructure Services, Technical Infrastructure, Cloud, SIAM and experience of Application Services.
Core behaviors of collaboration, resilience, professional integrity.
Has very good interpersonal skills to manage relationships at all levels of the organization.


Knowledge of security and environmental sustainability standards, technology, processes etc.
Good commercial, financial, and contractual acumen.
Self-directed and self-motivated to do the needful. That is, take ownership for quality management for client, proactively taking on tasks & activities to ensure the highest possible quality can be delivered.

Resolution and objectives oriented. Hands-on approach to get things done, to implement quality improvements oneself rather than just assigning or delegating action points to others.
An interest in process improvement and the sensible use of metrics.
Ability to ‘think out of the box’ – a creative pragmatist!
Good people skills – ability to command respect and influence others.
Effective communication skills, a sense of humor and a balanced perspective.
The ability to work well both individually and as a team member.
Sensitivity of knowing when to escalate and when not and to whom.
Must be very well organized to manage the complexity of a multi-discipline, multi-regional, multi-business units etc. environment in the Client Account.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

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