Roles and Responsibilities:

• Need to understand QAD functions in scope of support, which is having complex architecture.  

• Need to work on resolving break fix issues, job failures, business queries.

• Need to work on Standard requests, enhancements and projects.

• Need to interact with multiple teams.

• Need to work in multiple shift timings. 

• Need to provide on-call support during week-ends.

Skills & Experience:

• Bachelors in computer science or any other stream.

• Strong QAD Techno-functional experience with specific knowledge of eB2.1 SP5 onwards, QAD 2007 SE/EE.

• Candidate should have very good Knowledge of QAD functional screens for each Module within QAD.

• Candidate should have good knowledge of Progress 4GL Programming skills.

• Candidate should have good knowledge of Webspeed skill.

• Candidate having knowledge of E-Commerce, Progress DBA, Unix, Sales force will be added advantage.

• Excellent verbal and written communication skills.

• Strong presentation skills the ability to set, manage and satisfy customer requirements.

• Must have 3 to 10 years of experience in 24*7 production support.

• PMP or ITIL certification preferred.   

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
                                                                                          
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Responsibilities:

As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

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