Experience of 10+ years in IT infrastructure /middle tier/ application operations – services, sales and solution, covering the full sales cycle
Good understanding of full breadth of IT infrastructure/ middle tier/ application operations services and interfaces with other IT services
Experience in Sales or Account planning to achieve set targets
Experience in understanding client requirements and ability to create client specific solution for infrastructure services and presenting those
Knowledge about domain specific requirements various businesses like banking, financial services, insurance, manufacturing, retail, life sciences, media and entertainment
Good understanding of middleware, data base, data warehousing, business intelligence, collaboration tools and packaged software administration services e.g. understanding of Websphere, Weblogic, Tomcat, Apache, Oracle, SQL Server, Informatica, Business Objects, InfoSphere/ DataStage, Cognos, SharePoint, SAP Basis
Should be aware of the latest trends in these technologies
Certification in one or more of these technologies will be desirable
Understanding of the support activities from monitoring to engineering and architecture levels is a must
Should have exposure to the solutions for automating the administration, operations activities and ticket resolution processes
Should have good understanding of the middle tier technology upgrade, migration and consolidation solutions
Experience in application operations and production support services, with specific processes and tools e.g. providing solution for and / or setting up application operations service desk for support up to level 2
Collaborating with the application development and maintenance teams to create an application support and operations model, based on common support requirements for applications across business lines
Should have exposure to the solutions for automating the ticket resolution processes
Ability to drive the discussions with senior client leadership and decision makers, on IT and business side
Proven experience in farming existing accounts and ability to open new accounts
Understanding of various staffing and operating models (onsite, offshore, near shore, shift operations)
Understanding of different pricing models (time and material, fixed price, managed services, unit of work etc.)
Ability to draft contracts and work through various legal, finance and procurement processes for contracting
Knowledge of ITIL processes
Good communication skills; including the ability to clearly articulate and differentiate offerings
Must be willing to travel, sometimes on very short notice
Understanding of following IT areas is also essential:
- Application Release (DevOps)
- Cloud technologies
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.
This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawApply now