- Excellent oral and written skills
- Detail oriented
- Follow processes
- Accurate communications
Team player – flexibility with scheduling in order to support team needs
Confident communicator – willing to lead / drive conversations and mitigate resolution distractions
Multi-tasking abilities – handle bridges and prepare and submit communications simultaneously
Work well under pressure
ITIL V3 Foundation Certificate in IT Service Management a plus
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
High level of IT literacy – MS Office (Word, Excel, PowerPoint). Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
Strong influencing and relationship management skills.
Strong organizational skills and the ability to effectively manage multiple tasks simultaneously.
Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
Self-driven and resourceful to achieve goals independently as well as work well in groups.
Client focus and ownership – displays initiative and a proactive approach to work
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.
This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawApply now