CRM Dynamics Functional Consultant Modules Sales, Service, Marketing, Field Service

Years of experience 5 – 7 years experience working with Dynamics CRM as functional consultant Number and size of projects

Implemented complete life cycle of least 5 to 7 projects. Key activies / project duties

Technical functional consultant with CRM / XRM background, having worked on the MS CRM / XRM product extensively and done multiple implementations.

Aware of mobility in CRM / XRM

Knows the MS methodology well; able to articulate and understand the pain points of customer.

Design the solution to address the pain points and deliver it is one of the key responsibilities.

Develop solutions, resolve the issues etc.

Should be customer facing with excellent analytical and communication skills.

Good understanding & knowledge of Roadmap for MS CRM / XRM

Demonstrated ability to write specifications for and work with offshore development teams Microsoft Certifications

Dynamics CRM Install/Deploy

Dynamics CRM Customizing

Dynamics CRM Applications, Sales, Service certifications a plus

Extending Microsoft Dynamoics CRM a plus

Delivering Microsoft Dynamics Projects (Sure Step) Versions

Current (within last 2 releases) CRM 2015 or 2016

Worked on different CRM versions.

On premise and/or online industry knowledge 1 of the following – list  industries we are interested in Key business flows Sales Service Marketing Field Service Addditoinal Microsoft products

  • Azure
  • Windows Server
  • SQL Server
  • Active Directory/ADFS
  • Dynamics AX / Dynamics for Operations
  • SharePoint
  • Office 365 Addtional CRM solutions D&B Concom CPQ 

Core consulting skills

  • Good presentation skills
  • Good customer skills
  • Work with little or no supervision
  • Can work to a defined time line for assigned tasks
  • Team oriented
  • Results oriented
  • Ability to travel up to 80% (Monday to Thursday)

Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools (from both a technical & functional aspect).

Business Analysts structure, analyze and visualize an enterprise’s current state; design and visualize the future state; and design and guide the change process from current to future state.

Developing sector knowledge is of foremost importance for all Business Analysts.

Technical analysts can specialize in ERP, Application Management or Custom Software Development (CSD).

Functional analysts can specialize in Strategy Execution, Business Process Transformation or Change Management.

Required Skills and Experience:

You are a self-reliant analyst who has mastered at least one methodology. 

You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language.

Possible positions could include being a Business Process Consultant describing processes

Requirements Analyst describing business / functional requirements or Package configuration. 


  • Minimum 3 years experience, Bachelor’s Degree.


  • Acquire BA Level 1. 
  • Should have progressing skills in Business Analysis, Business Knowledge, Package Configuration and Change Management.
  • Should have baseline skills in Functional Architecture Design and Architecture Knowledge.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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