GDPR demands compliance … and unlocks opportunity

Complying with the GDPR is unavoidable and requires significant investment, but there’s good news too.

adobe Digital Customer Experience

Smartly Transforms Energy Billing with New Service

Capgemini, using Adobe Experience Design, helped Smartly with its smart billing through a mobile app.


Cybersecurity Talent – The Big Gap in Cyber Protection

Eight recommendations for how organizations can bridge the cybersecurity talent gap.

Digital Customer Experience Intel MIT

Time to talk

Consumers are adopting smart speakers an order of magnitude faster than they did the smartphone. The devices, and the voice assistants which inhabit them, will change shopping forever, creating a new era: Conversational Commerce. Read the paper to learn more.

Digital Customer Experience Digital Transformation Institute DTI

Conversational Commerce: Why consumers are embracing voice assistants in their lives

Conversational commerce is an unparalleled opportunity for brands to build highly valuable and valued personal relationships with consumers and use this new-found intimacy to drive brand preference and affiliation.

Applied Innovation Exchange DTI

The Discipline of Innovation

Innovation Centers—In vogue but are they delivering the expected goals?

Consumer Products & Retail Digital Customer Experience Digital Transformation Institute Financial Services

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this wide-ranging report from our Digital Transformation Institute.

Digital Digital Transformation Institute Talent Management

The Digital Talent Gap—Are Companies Doing Enough?

A Capgemini and LinkedIn joint research report shows that the digital gap is widening.


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