Accelerating your entire journey to service excellence. Together.

Capgemini is proud to be a SELECT sponsor of Knowledge 2022, with live and in-person events across the globe.  

Service Excellence with Capgemini and ServiceNow.

Today, it can be extremely difficult to improve service quality because the complexity of service management has gotten out of control. Everything is on an upward spiral: The number of systems and technologies involved, the number of suppliers, the expectations of customers and employees, the regulatory demands, the volume of data, cost, and profitability pressures … the list goes on.

Clearly, it’s time for a new approach to service management – a comprehensive approach that can extend to every business process across the enterprise and the entire supply chain. That is what Capgemini and ServiceNow bring to the table.

Building better business outcomes, together

Capgemini was awarded 2022 ServiceNow EMEA Employee Workflow Partner of the Year, for outstanding job expanding their ServiceNow Employee Service Cloud practice.
Capgemini was awarded 2020 ServiceNow APAC Transformation Partner of the Year, for
delivering transformation and innovation in business, technology and customer success

Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.

The Business Ecosystem Platform, powered by the Now Platform


ServiceNow Business Ecosystem Platform


  • NOW platform + Enterprise Management Tools Transformation (EMTT): Build on a solid technological foundation to achieve a true Business Ecosystem Platform
  • NOW platform + Digital SIAM: Bringing seamless enterprise integration
  • NOW platform + Enterprise Service Management: Expanding the customer journey across the enterprise spanning IT, HR, Finance, Security, and Operations.

Our ServiceNow credentials: extensive and impeccable

Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner.  Our 840+ ServiceNow and Process Consultants have substantial ServiceNow expertise gained from 300+ engagements and have earned 1500+ ServiceNow certifications and 150+ ServiceNow Accelerators. We have performed large-scale rollouts at Fortune 500 enterprises.


Capgemini is named Leader in 2021 ISG ServiceNow Ecosystem Partner Provider Lens for U.S., Brazil & Germany

The ISG report names Capgemini as a Leader in all three quadrants, ServiceNow Consulting Services, ServiceNow Managed Services Provider, and ServiceNow Implementation & Integration.  We are recognized for supporting clients’ digital transformations by understanding ServiceNow as an integral part of digital strategy beyond the confines of IT.


Find out how Capgemini and ServiceNow can improve workflow and accelerate your entire journey to service excellence.

Service Management

Service Management

Capgemini’s Managed Services ensures your IT services, whether they are outsourced or...

Featured Testimonials

Kevin Barr, Service Management and Integration Lead, Department for Environment, Food & Rural Affairs (DEFRA)

"Capgemini has been a trusted and valued partner for DEFRA for many years, demonstrating a deep understanding of the history and complexity of the department and the many challenges we face. They bring a powerful combination of service integration skills, public sector experience, commitment and support to the UnITy programme – and with their help our ambitious goals are now in sight.”

Gretchen Alarcon VP, and GM, HR Service Delivery, ServiceNow

With Digital Employee Operations, Capgemini and ServiceNow can help customers transform their employee operations and provide great experiences for moments that matter.”

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Imran Merali, Vice President, Hydro One

"Customers are counting on us now more than ever – not only to keep the lights on across the province, but to offer support during this difficult time. We play a critical role in energizing life for people and communities across Ontario and our collaboration with Capgemini meant our 400 customer-service representatives could seamlessly work from home and continue to put our customers first.”

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Client Stories