In a recent study, it is found that –
- 2% of consumers globally are already doing business with at least one non-traditional firm.
- 70% of customers in emerging markets find that traditional providers do not fully meet their payments and banking needs
- 2% of customers leverage and integrate non-traditional providers with their banking ecosystem
The emergence of FinTechs represents a fundamental disruption in the banking and financial services value chain. Traditional and non-traditional firms are competing in the digital world to deliver the customer experience. A holistic API strategy lowers costs and helps banks prepare for Open Banking and manage an open innovation ecosystem.
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Capgemini’s 2017 World Fintech Report