For most insurers, billing and processing premium payments are key points of interaction with customers.

If your business is relying on antiquated systems, you are missing crucial opportunities to:

  • Improve customer satisfaction and retention
  • Decrease operational costs
  • Reduce time to market for new products and in new geographies


Our Billing Expertise

Regardless of your needs, we can help you implement a cost-effective billing solution. For one of our most successful clients, Capgemini provided an end-to-end solution to deliver a comprehensive billing and payment system. We deployed the system in under a year, providing simplicity and flexibility to support a positive customer service experience.

The architecture included a scalable billing system to support high-volume transactions associated with insurance policies, such as variable installment payments, electronic payments, credit card payments, refunds and amendments.

The business rules governing these billing processes are complex and can vary widely based on product type and state regulations. This problem was solved by abstracting the rules from the current system, improving them via user requirements, and implementing them with an easy-to-use engine tool.

Capgemini’s insurance consultants facilitate solution implementations by providing consulting, implementation and project management experience to mitigate risk and help ensure budget objectives are met during the implementation of software packages, rule engines and workflow packages.

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