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Intelligent support & services


With all and every product connected digitally, support and service departments will move from being cost centers to customer experience ambassadors and revenue generators, with data driven services connected to the ongoing use of a product rather than product ownership.

Capgemini engineering helps its clients in capturing this opportunity by modernizing, rolling out and operating services & support associated to their new generation of products. This includes software product configuration, and integration in live operational environment using new generation software solutions. We provide product support & managed services to enable continuous improvement in customer experience.

The Product Services and Support Group (PSS) is the arm of Capgemini Engineering that delivers connectivity services to Telcos and different enterprise segments. We have over 16+ years’ experience, a pool of over 5000 experts around the globe and an excellent track record of driving client value and customer experience (CX).

We work with clients to provide product support and manage its complete life cycle post development that covers :
•Consulting and Advisory services
•Design services
•Build and deployment services
•Operate and support services

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Digitization and the ever growing data traffic require new strategies and solutions to test, validate networks and launch new applications with fast time to market.

Big Data, Analytics and the emergence of IoT require continuous upgrade and expansion of network infrastructures and the launch of new applications to face new market needs.