{"id":958703,"date":"2021-09-22T18:52:00","date_gmt":"2021-09-22T18:52:00","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=research-and-insight&#038;p=958703"},"modified":"2023-07-16T02:05:17","modified_gmt":"2023-07-16T02:05:17","slug":"reinventing-customer-experience-in-healthcare","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/","title":{"rendered":"Reinventing customer experience in healthcare"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=2880&amp;quality=90 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=1440&amp;quality=90 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=2880&amp;quality=90 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=1024&amp;quality=90 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=1024&amp;quality=90 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=768&amp;quality=90 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg?w=768&amp;quality=90 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/DCO-Digital-Customer-Operations-for-Healthcare-banner.jpg\" class=\"header-img header-img-d\" alt=\"DCO-Digital-Customer-Operations-for-Healthcare-banner\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Reinventing customer experience in healthcare<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Drive intelligent, frictionless customer interactions for your patients and members across the healthcare ecosystem<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/&amp;text=Reinventing customer experience in healthcare\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/&amp;text=Reinventing customer experience in healthcare\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">This collection of blogs, articles, and interviews gives you insights and advice on how your organization can reinvent customer experience for the healthcare industry to deliver a frictionless, personalized, digital-first customer experience for your patients and members.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>These insights are based on learnings from the recent experience of Capgemini\u2019s <a href=\"https:\/\/www.capgemini.com\/in-en\/solutions\/digital-customer-interactions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Intelligent Customer Operations<\/a> team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Driving frictionless customer experience in healthcare<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini\u2019s CARE \u2013 the key to customer experience excellence<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/data-mastery\/\" target=\"_blank\" rel=\"noreferrer noopener\">Top healthcare contact center trends used with Amazon Connect<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Three technologies that drive enhanced CX in healthcare contact centers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/2022\/01\/delivering-frictionless-digital-customer-service-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Delivering frictionless digital customer service in healthcare<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contact-business-services\">Contact Business Services<\/h3>\n\n\n\n<p>To learn more about how Capgemini\u2019s <a href=\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/reinventing-customer-experience-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Intelligent Customer Operations for Healthcare<\/a> helps you deliver a superior, frictionless patient and member experience, contact: <a href=\"mailto:scott.manghillis@capgemini.com\">scott.manghillis@capgemini.com<\/a> To stay up to date with our latest thought leadership pieces, product launches, and news \u2013 <a href=\"https:\/\/go.capgeminigroup.com\/l\/95412\/2021-09-06\/5f7gry#;\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":958705,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"{\"uuid\":\"e915ebbe-831b-4de6-8128-757ce7eed769\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1934b1df-e5ce-4c08-9262-ca9029681a31\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-958703","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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