{"id":1060092,"date":"2023-05-25T06:34:27","date_gmt":"2023-05-25T06:34:27","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=research-and-insight&#038;p=1060092"},"modified":"2024-09-20T07:54:06","modified_gmt":"2024-09-20T07:54:06","slug":"decoding-customer-experience-with-the-metaverse-in-retail","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/decoding-customer-experience-with-metaverse-in-retail\/","title":{"rendered":"Decoding Customer Experience with the Metaverse in Retail"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail-web-banner.png.jpg\" class=\"header-img header-img-d\" alt=\"Metaverse in Retail web banner.png\" style=\"object-fit:cover;object-position:28.000000000000004% 22%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Digital transformation<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Decoding Customer Experience with the Metaverse in Retail<\/h1><\/div><h2 class=\"reasearchInsightTitle\">The Metaverse is expected to reshape the entire customer experience in the retail industry.<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/?post_type=research-and-insight&amp;p=1060092\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/in-en\/?post_type=research-and-insight&amp;p=1060092&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/?post_type=research-and-insight&amp;p=1060092&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>With the physical and digital worlds union, the Metaverse is here to craft an array of novel pathways to encounter things differently at each level. Every sector is embracing this digital transformation and utilizing these immersive technologies in its operations.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:17% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"5472\" height=\"3648\" src=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?w=960\" alt=\"Vidhya\" class=\"wp-image-1060094 size-full\" srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg 5472w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?resize=300,200 300w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?resize=768,512 768w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?resize=1024,683 1024w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?resize=1536,1024 1536w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Vidhya.jpg?resize=2048,1365 2048w\" sizes=\"auto, (max-width: 5472px) 100vw, 5472px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Watch this insightful interview \u2013 \u2018<strong>Exploring the Metaverse in Retail\u2019 featuring<\/strong> <strong>Vidhya Krishnaswamy, Vice President, and Head of CPRD, India Business Unit at Capgemini,<\/strong> talking about the numerous ways in which the Metaverse is likely to redesign the retail landscape.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"640\" width=\"1024\" src=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png?w=960\" alt=\"\" class=\"wp-image-1060193\" srcset=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png 1920w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png?resize=300,188 300w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png?resize=768,480 768w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png?resize=1024,640 1024w, https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2023\/05\/Metaverse-in-Retail.png?resize=1536,960 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\">Fill out the form and know more about the Metaverse in Retail<\/h4>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_1060172_2417975791\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_797341_8890_668306356\" name=\"_mf_797341_8890\" placeholder=\"First Name\" required \/><label for=\"_mf_797341_8890_668306356\" class=\"form-label\">First Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First Name is not 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class=\"form-check-input\"\n\t\t\t\tname=\"_mf_797341_367[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_797341_367_404700315\" class=\"form-check-label consent-text\">\n\t\t\t\tI agree to Capgemini collecting &amp; processing my personal data to allow me to receive information on Capgemini services. For further information, please see our<a href=\"https:\/\/www.capgemini.com\/in-en\/privacy-policy\/\"> Privacy Notice<\/a>.  &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\">\n\t\t\t\t\t<label for=\"slider-submit-_mf_797341_6917\" class=\"slide-text\">\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"slider-submit-_mf_797341_6917\"\n\t\t\t\t\t\ttype=\"range\"\n\t\t\t\t\t\tclass=\"mf_field__input slider-frm-btn\"\n\t\t\t\t\t\trel=\"_mf_797341_6917\"\n\t\t\t\t\t\tmin=\"0\"\n\t\t\t\t\t\tmax=\"100\"\n\t\t\t\t\t\tvalue=\"0\"\n\t\t\t\t\t\taria-label=\"Slide to submit\"\n\t\t\t\t\t\taria-describedby=\"slide-instruction-_mf_797341_6917\"\n\t\t\t\t\t\taria-valuenow=\"0\"\n\t\t\t\t\t\taria-valuemin=\"0\"\n\t\t\t\t\t\taria-valuemax=\"100\"\n\t\t\t\t\t\taria-orientation=\"horizontal\"\n\t\t\t\t\t\trole=\"slider\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<span id=\"slide-instruction-_mf_797341_6917\" class=\"sr-only\">\n\t\t\t\t\t\tUse right arrow keys to slide, or drag right with your finger. When you reach 100 percent, the form is submitted.\t\t\t\t\t<\/span>\n\t\t\t\t\t<!-- Mobile-only submit button fallback -->\n\t\t\t\t\t<button type=\"submit\" class=\"mf-mobile-submit-btn\" disabled>\n\t\t\t\t\t\t<span class=\"sr-only\">If you use a screen reader or VoiceOver, double-tap this button to submit the form.<\/span>\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"submit_btn_txt\" class=\"submit_btn_txt\" value=\"Slide to submit\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"submitted_state_txt\" class=\"submitted_state_txt\" value=\"Submitted\"\/>\n\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"1060172\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"decoding-customer-experience-with-the-metaverse-in-retail\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"71ffe80166\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t<h2><span class=\"ui-provider gr b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">Thank you so much for your interest in this insightful piece. <a href=\"https:\/\/www.youtube.com\/watch?v=QRJZmwwcyCE\" target=\"_blank\" rel=\"noopener\">Click the link<\/a> to view the full video.<\/span><\/h2><\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG1060172 = 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