{"id":952631,"date":"2021-03-25T06:05:00","date_gmt":"2021-03-25T06:05:00","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=press-release&#038;p=952631"},"modified":"2025-03-21T08:55:17","modified_gmt":"2025-03-21T08:55:17","slug":"world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","title":{"rendered":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tWorld Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 25, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/World-Retail-Banking-Report-2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">416 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/Infographic_WRBR_2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">824 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><em>The post-COVID-19 era will be defined by fierce competition, pushing banks to<br>review priorities and realign investments in growth areas to meet higher<br>customer expectations<\/em><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Paris, March 25, 2021 \u2014 Retail banks are facing a choice between aligning their offerings to customer expectations or running the risk of losing those customers altogether, <\/strong><strong>says the <\/strong><strong><a href=\"http:\/\/www.worldretailbankingreport.com\">World Retail Banking Report 2021<\/a><\/strong><strong> (WRBR) published today by <\/strong><strong><a href=\"http:\/\/www.capgemini.com\/\">Capgemini<\/a><\/strong><strong> and <\/strong><strong><a href=\"https:\/\/www.efma.com\/\">Efma<\/a><\/strong><strong>. As the economic fallout of COVID-19 continues, post-pandemic disruption has ignited a new era of value-based customer-centric banking, which the report refers to as Banking 4.X. To succeed in Banking 4.X, banks must embrace digital transformation and implement cloud-based Banking-as-a-Service (BaaS)<a href=\"#_ftn1\">[1]<\/a> platform models, which utilize APIs<a href=\"#_ftn2\">[2]<\/a> to embed banking in everyday life, making it more accessible and inclusive for banking customers.&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Over the last 10 years, neo-<a href=\"#_ftn3\">[3]<\/a> and challenger<s>\u2013<\/s>banks have attracted more than 39 million customers. The report finds that currently 81% of consumers said easy access and flexible banking will motivate them to switch to a new-age financial provider, in lieu of their traditional bank.<\/p>\n\n\n\n<p>Meanwhile many traditional banks are seeking to retain and grow their customer base and have already embarked on their digitalization and costs optimization journey, as the COVID-19 pandemic forced them to substantially accelerate their efforts. In addition, retail banking customers faced with pandemic-driven realities now expect on-demand, fully digitalized experiences, hyper-personalized services, and around-the-clock assistance. However, of those surveyed, 46% of bank executives say they are unsure how to embrace open banking, orchestrate ecosystems, and become a truly data-driven organization. These actions are essential components of the new way of doing banking, identified by Capgemini as Banking 4.X<a href=\"#_ftn4\">[4]<\/a>.<\/p>\n\n\n\n<p><em>\u201cBy overcoming outdated legacy mindsets and adopting Banking-as-a-Service, financial institutions will move beyond their core banking products, create new offerings, and provide their customers with personalized experiences,\u201d<\/em> says Anirban Bose, CEO of Capgemini\u2019s Financial Services and Group Executive Board Member. \u201c<em>Banks must focus on how they can add value to their customers to retain and engage them. Through platformification and by leveraging data, banks can better cater to the needs of the modern customer as well as create new revenue streams.\u201d<\/em><\/p>\n\n\n\n<p><strong>Platformification defines a new era for the industry<\/strong><\/p>\n\n\n\n<p>Incumbent banks can unlock new value in open ecosystems via BaaS platforms, which offer access to new data sources and monetization opportunities. Banks need to quickly turn to experience-driven, platform-based approaches, which embed banking and other services within consumer lifestyles. On a positive note, 66% of banks claim to already use a BaaS platform, while 25% are in the process of developing one.<\/p>\n\n\n\n<p>Incumbents have several strengths in their business they can easily monetize (e.g., reporting, knowledge of the customer, licensing, transaction processing, connectivity to global schemes, etc.). They can also tap into an array of external providers to improve their offering and best cater to consumer demand for a more integrated and personalized experience. Traditional banks have recognized accessing the capabilities of their wider ecosystem is at the heart of their new journey, and 80% of banking executives said BaaS will help them to cultivate open ecosystem synergies to innovate and create new banking products and services. This will enable banks to bridge the gap between where they sit today and meeting tomorrow\u2019s customer expectations, which will be magnified in the Banking 4.X era. This new way of doing banking will also allow banks to become more inclusive in onboarding the unbanked and underbanked segments of the population through on-demand, digital, and easier-to-use channels.<\/p>\n\n\n\n<p>\u201c<em>Banking and non-banking firms have the opportunity to come together and empower better customer service,\u201d&nbsp;<\/em>says John Berry, CEO of Efma. <em>\u201cThese strategic partnerships enable new, creative offerings that reflect customers\u2019 lifestyle, needs, wants, and even personalities. Banks should focus on improving support, reducing the costs of banking products and services, and offering sustainability initiatives. The future of banking relies on a strong digital foundation and a flexible attitude toward embracing innovation.\u201d<\/em><\/p>\n\n\n\n<p><strong>Data-driven approach will prioritize hyper-personalization and secure long-term growth<\/strong><\/p>\n\n\n\n<p>As banking is entering an era where financial services are embedded into customers\u2019 daily lives, collaboration will be the route to success. BaaS offers unprecedented opportunities to gather data through ecosystems, with more than 86% of consumers saying they would share their data to gain a better, more personalized experience. Incumbents need to build digital capabilities to harvest these data ecosystems to create, retain, and increase value in the Banking 4.X era. Leading banks will keep customers at the heart of their transformation journey by tracking behaviors and sentiment through smart data analytics.<\/p>\n\n\n\n<p>Banks, however, need to act quickly. Capgemini and Efma\u2019s report found that 61% of firms lack a dedicated customer experience (CX) management team to define customer roadmaps. Banks can drastically improve their customer experience by deploying a digital CX layer and reimagining branches as experience centers, to offer consistent and secure omni-channel experience across all touchpoints.<\/p>\n\n\n\n<p><strong>Report Methodology<\/strong><\/p>\n\n\n\n<p>The World Retail Banking Report 2021 draws on insights from two primary sources \u2013 the Global Retail Banking Voice of the Customer Survey 2021, and the Retail Banking Executive Surveys and Interviews 2021. The report includes insights from 23 markets, over 8,500 banking customers and over 130 senior executives of leading banks and non-banking firms across regions. To view the report&nbsp; findings animated video, click <a href=\"https:\/\/www.youtube.com\/watch?v=H2KI57Xl-UI\">here<\/a>.<\/p>\n\n\n\n<p>For more information, please visit <a href=\"http:\/\/www.worldretailbankingreport.com\">www.worldretailbankingreport.com<\/a>.<\/p>\n\n\n\n<p><strong>About Capgemini<br><\/strong>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<br>Get the Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com#_blank\">www.capgemini.com<\/a><\/p>\n\n\n\n<p><strong><br>About Efma<br><\/strong>A global non-profit organization established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. 120 financial groups in 133 countries are Efma members. Headquartered in Paris. Offices in London, Brussels, Andorra, Milan, Stockholm, Bratislava, Warsaw, Moscow, Istanbul, Beirut, Dubai, Tokyo, Singapore, Sydney and Montreal.<br>Learn more: <a href=\"http:\/\/www.efma.com\">www.efma.com<\/a><\/p>\n\n\n\n<p><a href=\"#_ftnref1\">[1]<\/a> Banking-as-a-Service (BaaS) platforms facilitate the creation and exchange of value by allowing banks to share their core capabilities and data with third parties as consumable APIs.<\/p>\n\n\n\n<p><a href=\"#_ftnref2\">[2]<\/a> APIs, which is the acronym commonly used for Application Programming Interfaces, are intermediaries that enables applications to interact with each other. The interfacing ability allows bank to share data and capabilities within an organization as well as with third-parties external to organizations.<\/p>\n\n\n\n<p><a href=\"#_ftnref3\">[3]<\/a> Neobanks are financial technology firms that offer internet-only financial services and lack physical branches.<\/p>\n\n\n\n<p><a href=\"#_ftnref4\">[4]<\/a>&nbsp; Banking 4.X is an experience-driven platform-based optimum-channel banking, resilient to financial and non-financial threats, built around long-term sustainable growth, and where human interactions evolve from servicing to advising.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Two-thirds of organizations rate physical AI as a high priority for the next three to five years\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/two-thirds-of-organizations-rate-physical-ai-as-a-high-priority-for-the-next-three-to-five-years\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Two-thirds of organizations rate physical AI as a high priority for the next three to five years<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/04_16_Physical-AI-CRI-report-press-release-ENG.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;173 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Two-thirds of organizations rate physical AI as a high priority for the next three to five years\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/two-thirds-of-organizations-rate-physical-ai-as-a-high-priority-for-the-next-three-to-five-years\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about 85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;181 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about 85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/change-in-the-composition-of-capgeminis-board-of-directors-proposed-to-the-2026-shareholders-meeting\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;175 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/change-in-the-composition-of-capgeminis-board-of-directors-proposed-to-the-2026-shareholders-meeting\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"21b03c6d-a49d-4e32-9034-29c660556b80\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/World-Retail-Banking-Report-2021.pdf","related_resource_id":952632,"related_resource_size":"416 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[],"brand":[],"class_list":["post-952631","press-release","type-press-release","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles - Capgemini India<\/title>\n<meta name=\"description\" content=\"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles\" \/>\n<meta property=\"og:description\" content=\"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini India\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-21T08:55:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\",\"name\":\"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles - Capgemini India\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\"},\"datePublished\":\"2021-03-25T06:05:00+00:00\",\"dateModified\":\"2025-03-21T08:55:17+00:00\",\"description\":\"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press Releases\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/news\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/\",\"name\":\"Capgemini India\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-IN\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles - Capgemini India","description":"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","og_locale":"en_US","og_type":"article","og_title":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles","og_description":"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to","og_url":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","og_site_name":"Capgemini India","article_modified_time":"2025-03-21T08:55:17+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","url":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","name":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles - Capgemini India","isPartOf":{"@id":"https:\/\/www.capgemini.com\/in-en\/#website"},"datePublished":"2021-03-25T06:05:00+00:00","dateModified":"2025-03-21T08:55:17+00:00","description":"FacebookLinkedinThe post-COVID-19 era will be defined by fierce competition, pushing banks toreview priorities and realign investments in growth areas to","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/in-en\/"},{"@type":"ListItem","position":2,"name":"Press Releases","item":"https:\/\/www.capgemini.com\/in-en\/news\/"},{"@type":"ListItem","position":3,"name":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/in-en\/#website","url":"https:\/\/www.capgemini.com\/in-en\/","name":"Capgemini India","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-IN"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles","url":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini India","logo":""},"keywords":[],"dateCreated":"2021-03-25T06:05:00Z","datePublished":"2021-03-25T06:05:00Z","dateModified":"2025-03-21T08:55:17Z"},"rendered":"<meta name=\"parsely-title\" content=\"World Retail Banking Report 2021: To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/world-retail-banking-report-2021-to-create-new-value-banks-can-adopt-banking-as-a-service-to-embed-finance-in-consumer-lifestyles\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2021-03-25T06:05:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/in-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini India","distributor_original_site_url":"https:\/\/www.capgemini.com\/in-en","push-errors":false,"tag_names":[],"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/press-release\/952631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/press-release"}],"about":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/types\/press-release"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":5,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/press-release\/952631\/revisions"}],"predecessor-version":[{"id":1144561,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/press-release\/952631\/revisions\/1144561"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/media?parent=952631"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/tags?post=952631"},{"taxonomy":"press-release-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/press-release-type?post=952631"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/brand?post=952631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}