{"id":952069,"date":"2018-08-24T13:19:00","date_gmt":"2018-08-24T13:19:00","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=client-story&#038;p=952069"},"modified":"2024-09-09T07:01:41","modified_gmt":"2024-09-09T07:01:41","slug":"commissioning-process-change-at-tower-hamlets-pct","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","title":{"rendered":"Commissioning Process Change at Tower Hamlets PCT"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Commissioning Process Change at Tower Hamlets PCT<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/ss_Commissioning_Process_Change_at_Tower_Hamlets_PCT-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>ss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf<\/span><span class=\"type\">267 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/&amp;text=Commissioning Process Change at Tower Hamlets PCT\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/&amp;text=Commissioning Process Change at Tower Hamlets PCT\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Capgemini delivers world class commissioning project for a Primary Care Trust (PCT) in East London.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><img decoding=\"async\" alt=\"\u201c\" src=\"\/img\/data\/quote-left.png\"> Capgemini really helped us to understand what it means to be a World Class Commissioning organization. The project team delivered an excellent piece of work that has set us up well for the challenges we will face over the next year and beyond. <img decoding=\"async\" alt=\"\u201d\" src=\"\/img\/data\/quote-right.png\"><strong>Jeremy Burden,<\/strong> Director, Strategic Commissioning, Tower Hamlets PCT<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-situation\"><strong>The Situation<\/strong><\/h2>\n\n\n\n<p>The Department of Health has launched a World Class Commissioning (WCC) program to transform the way in which healthcare services are commissioned by Primary Care Trusts (PCTs). An Assurance Framework will require PCTs across the UK to demonstrate robust governance and performance against 11 areas of commissioning competence, and achieve better health outcomes. In early 2008, Tower Hamlets PCT (THPCT) -responsible for Tower Hamlets residents in East London- engaged Capgemini and Humana (health intelligence specialists) to assess current performance across prescribed competencies and design a change program to rapidly improve identified areas of weakness.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>The Solution<\/strong><\/h2>\n\n\n\n<p>Capgemini worked with THPCT to develop a standardized, transparent and time-bound commissioning process, driven by <a href=\"https:\/\/www.capgemini.com\/in-en\/industries\/healthcare\/\">health intelligence data<\/a> to ensure commissioning decisions addressed latest clinical evidence, patient experience and the annual Joint Strategic Needs Assessment.<\/p>\n\n\n\n<p>A performance management framework, linked to the Vital Signs (a new Department-wide approach), and supported by tools to cascade corporate objectives throughout the organization will enable outputs to be reported to the PCT board in terms of performance. An interactive online tool gives commissioners at Tower Hamlets access to process maps supported by templates and guidance with the responsibilities of different teams and stakeholders clearly articulated.<\/p>\n\n\n\n<p>In parallel, Capgemini conducted international cross-industry research to identify best practice approaches to deal with the many complexities of healthcare commissioning. This research facilitated development of a transformation design and change plan, aligned closely to the evidence required by the WCC Assurance Framework.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-result\"><strong>The Result<\/strong><\/h2>\n\n\n\n<p>As the project moves into full deployment and towards final stages of rollout of WCC Assurance, Tower Hamlets PCT is in a strong position to demonstrate its competence as a leading PCT in London. The process and performance management tool has provided THPCT with the opportunity to gain control over its commissioning operations, a platform to transform its services and a roadmap to become the best of world-class commissioners.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"fe8f3e65-5db7-413e-903d-d0518a4b313e\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a77fdf35-716e-4284-8efa-925ac5e9d798\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-952069","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Commissioning Process Change at Tower Hamlets PCT - Capgemini India<\/title>\n<meta name=\"description\" content=\"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commissioning Process Change at Tower Hamlets PCT\" \/>\n<meta property=\"og:description\" content=\"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini India\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-09T07:01:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\",\"name\":\"Commissioning Process Change at Tower Hamlets PCT - Capgemini India\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\"},\"datePublished\":\"2018-08-24T13:19:00+00:00\",\"dateModified\":\"2024-09-09T07:01:41+00:00\",\"description\":\"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Commissioning Process Change at Tower Hamlets PCT\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/\",\"name\":\"Capgemini India\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-IN\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Commissioning Process Change at Tower Hamlets PCT - Capgemini India","description":"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","og_locale":"en_US","og_type":"article","og_title":"Commissioning Process Change at Tower Hamlets PCT","og_description":"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf","og_url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","og_site_name":"Capgemini India","article_modified_time":"2024-09-09T07:01:41+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","name":"Commissioning Process Change at Tower Hamlets PCT - Capgemini India","isPartOf":{"@id":"https:\/\/www.capgemini.com\/in-en\/#website"},"datePublished":"2018-08-24T13:19:00+00:00","dateModified":"2024-09-09T07:01:41+00:00","description":"Client StoriesCommissioning Process Change at Tower Hamlets PCTss_Commissioning_Process_Change_at_Tower_Hamlets_PCT.pdf267 KB pdf","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/in-en\/"},{"@type":"ListItem","position":2,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/in-en\/client-story\/"},{"@type":"ListItem","position":3,"name":"Commissioning Process Change at Tower Hamlets PCT"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/in-en\/#website","url":"https:\/\/www.capgemini.com\/in-en\/","name":"Capgemini India","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-IN"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Commissioning Process Change at Tower Hamlets PCT","url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini India","logo":""},"keywords":[],"dateCreated":"2018-08-24T13:19:00Z","datePublished":"2018-08-24T13:19:00Z","dateModified":"2024-09-09T07:01:41Z"},"rendered":"<meta name=\"parsely-title\" content=\"Commissioning Process Change at Tower Hamlets PCT\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/commissioning-process-change-at-tower-hamlets-pct\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2018-08-24T13:19:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/in-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini India","distributor_original_site_url":"https:\/\/www.capgemini.com\/in-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":6,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952069\/revisions"}],"predecessor-version":[{"id":1124181,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952069\/revisions\/1124181"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/media?parent=952069"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/tags?post=952069"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/brand?post=952069"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/service?post=952069"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/industry?post=952069"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/partners?post=952069"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/country?post=952069"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/content-group?post=952069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}