{"id":952037,"date":"2018-08-24T12:36:00","date_gmt":"2018-08-24T12:36:00","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=client-story&#038;p=952037"},"modified":"2024-09-09T07:09:51","modified_gmt":"2024-09-09T07:09:51","slug":"hmrcs-innovative-approach-to-it-partner-management","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","title":{"rendered":"HMRC\u2019s Innovative Approach to IT Partner Management"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">HMRC\u2019s Innovative Approach to IT Partner Management<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/ss_HMRC___s_Innovative_Approach_to_IT_Partner_Management-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>ss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf<\/span><span class=\"type\">242 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Ecosystem provides HMRC with the best skills and technology in the market<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><img decoding=\"async\" alt=\"\u201c\" src=\"\/img\/data\/quote-left.png\"> The Ecosystem framework encourages innovation and enables us to maximize value and optimize resources for the benefit of HMRC. <img decoding=\"async\" alt=\"\u201d\" src=\"\/img\/data\/quote-right.png\"><strong>Jeff Marshall,<\/strong> Vice President, Business Objects<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-situation\"><strong>The Situation<\/strong><\/h2>\n\n\n\n<p>When the Inland Revenue signed the Aspire contract with Capgemini, it was the first major re-competition of a large <a href=\"https:\/\/www.capgemini.com\/in-en\/industries\/public-sector\/\">public-sector<\/a> IT outsourcing agreement and a break from the norm. More flexible than its predecessor, it encourages innovation and allows significant changes to support business needs.<\/p>\n\n\n\n<p>Following the merger of the Inland Revenue and HM Customs &amp; Excise, Capgemini is responsible for IT systems and IT-led transformation services to HM Revenue &amp; Customs (HMRC) including managing a multisourced environment. Harnessing capabilities of \u201cbest-in-class\u201d companies from hardware, software and specialist suppliers to IT service providers (often competitors) Capgemini supports HMRC\u2019s efficiency and transformation targets and provides a window to the world of technology, globally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>The Solution<\/strong><\/h2>\n\n\n\n<p>Capgemini provides key services and also manages supplier relationships with core Aspire partners Fujitsu, Accenture and BT and another 30 business partners together with the myriad of other suppliers that are part of HMRC\u2019s Ecosystem. The scale, complexity and criticality of IT for HMRC means that no single supplier could deliver all the services to meet its needs. Equally, interdependencies of these different suppliers needs careful management. The governance model, known as <a href=\"mailto:Ecosytem@HMRC\">Ecosytem@HMRC<\/a>, establishes a tiered operational framework with a number of partners sharing delivery risk with Capgemini. On a commercial and contractual basis, it gives HMRC visibility and input into selection and management of Aspire partners who share their innovative ideas to help HMRC\u2019s transformation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-result\"><strong>The Result<\/strong><\/h2>\n\n\n\n<p>HMRC uses Capgemini\u2019s management of the Ecosystem to leverage partner relationships, drive down cost and foster innovation. Examples include:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-enterprise-resource-planning-erp\">Enterprise Resource Planning (ERP)<\/h4>\n\n\n\n<p>HMRC\u2019s new ERP system provides a single standardized approach to finance, HR and procurement, replacing over 200 legacy systems with a \u2018vanilla\u2019 <a href=\"https:\/\/www.capgemini.com\/in-en\/about-us\/technology-partners\/sap\/\">SAP<\/a> solution. Capgemini was prime contractor, transformation partner and systems integrator, while SAP was main solution provider with Fujitsu and Accenture providing specific capabilities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-channel-routing-and-integration-service-chris\">Channel Routing and Integration Service (ChRIS)<\/h4>\n\n\n\n<p>HMRC is at the forefront of Government e-services, making it easier and quicker for UK taxpayers and businesses to comply with tax obligations. ChRIS is a conduit between the Internet and a range of back-office tax systems to validate and transform incoming data and then route it to the appropriate system for processing. It supports the huge growth in online filing, reducing complexity and technology costs. Capgemini and Fujitsu deployed an open standards-based, service-oriented architecture in partnership with BEA, Sun and SoftwareAG.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-standard-desktop\">Standard Desktop<\/h4>\n\n\n\n<p>HMRC staff can use any workstation in any office to access core business services as a result of the programme to migrate the newly merged Department\u2019s desktops and laptops to Windows XP and upgrading legacy applications. As one of the largest ever software implementations in Europe, over 1,500 workstations were migrated each night. Capgemini led the program which included Fujitsu, Avanade, BT, Remedy, Microsoft, HP and Quest.<\/p>\n\n\n\n<p><img decoding=\"async\" alt=\"\u201c\" src=\"\/img\/data\/quote-left.png\"> With the Ecosystem BEA is being used more strategically and becoming involved earlier. This is a big improvement on how we have engaged with other suppliers where we are brought in only when problems occur. <img decoding=\"async\" alt=\"\u201d\" src=\"\/img\/data\/quote-right.png\"><strong>Peter Wisbey,<\/strong> Account Director, BEA<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"ffe9686d-2693-4f47-9965-afccfb44e9f8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d491c5f7-5016-4f49-8784-d8ddc29d5812\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-952037","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HMRC\u2019s Innovative Approach to IT Partner Management - Capgemini India<\/title>\n<meta name=\"description\" content=\"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HMRC\u2019s Innovative Approach to IT Partner Management\" \/>\n<meta property=\"og:description\" content=\"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini India\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-09T07:09:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\",\"name\":\"HMRC\u2019s Innovative Approach to IT Partner Management - Capgemini India\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\"},\"datePublished\":\"2018-08-24T12:36:00+00:00\",\"dateModified\":\"2024-09-09T07:09:51+00:00\",\"description\":\"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/in-en\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"HMRC\u2019s Innovative Approach to IT Partner Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/in-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/in-en\/\",\"name\":\"Capgemini India\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-IN\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"HMRC\u2019s Innovative Approach to IT Partner Management - Capgemini India","description":"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","og_locale":"en_US","og_type":"article","og_title":"HMRC\u2019s Innovative Approach to IT Partner Management","og_description":"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf","og_url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","og_site_name":"Capgemini India","article_modified_time":"2024-09-09T07:09:51+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","name":"HMRC\u2019s Innovative Approach to IT Partner Management - Capgemini India","isPartOf":{"@id":"https:\/\/www.capgemini.com\/in-en\/#website"},"datePublished":"2018-08-24T12:36:00+00:00","dateModified":"2024-09-09T07:09:51+00:00","description":"Client StoriesHMRC\u2019s Innovative Approach to IT Partner Managementss_HMRC___s_Innovative_Approach_to_IT_Partner_Management.pdf242 KB pdf","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/in-en\/"},{"@type":"ListItem","position":2,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/in-en\/client-story\/"},{"@type":"ListItem","position":3,"name":"HMRC\u2019s Innovative Approach to IT Partner Management"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/in-en\/#website","url":"https:\/\/www.capgemini.com\/in-en\/","name":"Capgemini India","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/in-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-IN"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"HMRC\u2019s Innovative Approach to IT Partner Management","url":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini India","logo":""},"keywords":[],"dateCreated":"2018-08-24T12:36:00Z","datePublished":"2018-08-24T12:36:00Z","dateModified":"2024-09-09T07:09:51Z"},"rendered":"<meta name=\"parsely-title\" content=\"HMRC\u2019s Innovative Approach to IT Partner Management\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/hmrcs-innovative-approach-to-it-partner-management\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2018-08-24T12:36:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/in-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini India","distributor_original_site_url":"https:\/\/www.capgemini.com\/in-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":6,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952037\/revisions"}],"predecessor-version":[{"id":1124243,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/client-story\/952037\/revisions\/1124243"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/media?parent=952037"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/tags?post=952037"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/brand?post=952037"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/service?post=952037"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/industry?post=952037"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/partners?post=952037"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/country?post=952037"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/in-en\/wp-json\/wp\/v2\/content-group?post=952037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}