{"id":952034,"date":"2018-08-24T12:31:00","date_gmt":"2018-08-24T12:31:00","guid":{"rendered":"https:\/\/www.capgemini.com\/in-en\/?post_type=client-story&#038;p=952034"},"modified":"2024-09-09T06:44:49","modified_gmt":"2024-09-09T06:44:49","slug":"world-class-it-systems-underpin-uk-tax-collection","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/world-class-it-systems-underpin-uk-tax-collection\/","title":{"rendered":"World class IT systems underpin UK tax collection"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">World class IT systems underpin UK tax collection<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2022\/05\/World_class_IT_systems_underpin_UK_tax_collection-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>World_class_IT_systems_underpin_UK_tax_collection.pdf<\/span><span class=\"type\">332 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/world-class-it-systems-underpin-uk-tax-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/world-class-it-systems-underpin-uk-tax-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><em><strong><em>\u201cI am most impressed that with a 45% increase, the system coped so well.\u201d<\/em><\/strong><\/em><br><em><strong>Lord Carter of Coles, author of Government-commissioned review of HMRC Online<br>Services, 2007<\/strong><\/em><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\">The Situation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HM Revenue &amp; Customs (HMRC) manages more than \u00c2\u00a3400 billion in UK taxes, duties<br>and other revenue each year. HMRC staff rely on sophisticated systems to calculate<br>and collect tax, and UK taxpayers and businesses increasingly use online services<br>to comply with tax obligations. \u00c2&nbsp;Disruption to live IT services could result in<br>loss of revenue to the UK economy. Given this criticality, HMRC needs a partner<br>capable of providing world class IT performance and IT infrastructure, together<br>with robust, secure and efficient services that will reduce costs year-on-year.<br>Capgemini provides these services and manages HMRC\u2019s supplier Ecosystem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Solution<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HMRC\u2019s 10-year Aspire contract with Capgemini was the first major re-competition<br>of a public sector IT outsourcing contract. The flexible agreement created for<br>the Inland Revenue successfully delivers more services to more customers for the<br>merged, larger organization of HM Revenue &amp; Customs. A program of continual<br>improvement, standardization and simplification delivers more services for existing<br>systems and new business critical programs. It also drives efficiency, with 36%<br>cost reduction built into the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Result<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the third year of the Aspire service, HMRC is recognized as having world class<br>IT processes, governance and accountability to drive down defects in the live<br>estate and deliver value for money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key highlights of the project include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>70% reduction in business workstation hours lost<\/li>\n\n\n\n<li>76% drop in system hours lost<\/li>\n\n\n\n<li>Fewer than 3% of targets missed for over 500 Service Level Agreements<\/li>\n\n\n\n<li>More than 1,200 new software releases.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"73bdcf2d-0776-4ec0-afe4-95bda24f0751\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"cd920cfa-f460-408d-9f21-ecfc650d1a7a\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-952034","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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