{"id":1010100,"date":"2020-04-08T22:12:00","date_gmt":"2020-04-08T22:12:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=client-story&#038;p=514370"},"modified":"2025-08-19T05:51:31","modified_gmt":"2025-08-19T05:51:31","slug":"improving-it-service-management-for-salling-group-with-a-servicenow-solution","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/in-en\/news\/client-stories\/improving-it-service-management-for-salling-group-with-a-servicenow-solution\/","title":{"rendered":"Improving IT Service Management for Salling Group with a ServiceNow solution"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/04\/Capgemini_Client-story_Salling-Group_crop1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:43% 15%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Improving IT Service Management for Salling Group with a ServiceNow solution<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\"><\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe referrerpolicy=\"strict-origin-when-cross-origin\" title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/RmEVpeqCRtQ\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section--story-content article-body section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department. Please allow statistical cookies to see this Youtube embed<\/p>\n\n\n\n<p>For our <a href=\"https:\/\/www.capgemini.com\/about-us\/partnerships\/servicenow\/\">ServiceNow<\/a> Capabilities, visit our partner page.<\/p>\n\n\n\n<p>Contact our experts today to learn about maximizing your IT business value with Service Integration.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Salling Group A\/S (formerly Dansk Supermarked A\/S) is Denmark\u2019s largest retailer, with a market share of 34.9%. 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