{"version":"1.0","provider_name":"Capgemini India","provider_url":"https:\/\/www.capgemini.com\/in-en","author_name":"antaranandy","author_url":"https:\/\/www.capgemini.com\/in-en\/author\/antaranandy\/","title":"21st eGovernment Benchmark Report: User centricity remains key across EU public services","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"cWTX8y7ejB\"><a href=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/21st-egovernment-benchmark-report\/\">21st eGovernment Benchmark Report: User centricity remains key across EU public services<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.capgemini.com\/in-en\/news\/press-releases\/21st-egovernment-benchmark-report\/embed\/#?secret=cWTX8y7ejB\" width=\"600\" height=\"338\" title=\"&#8220;21st eGovernment Benchmark Report: User centricity remains key across EU public services&#8221; &#8212; Capgemini India\" data-secret=\"cWTX8y7ejB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.capgemini.com\/in-en\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"The 21st edition of Capgemini\u2019s annual eGovernment Benchmark report, which evaluated approximately 15,000 government services, revealed that more than eight out of ten (86%) services are now available online. Yet, 65% of websites fail to meet all eight of the selected criteria from the Web Content Accessibility Guidelines (WCAG) \u2013 which gives an impression of how accessible services are to users with specific disabilities. For example, users with visual impairments experience accessibility barriers when accessing services in most EU27 countries.","thumbnail_url":"https:\/\/www.capgemini.com\/in-en\/wp-content\/uploads\/sites\/18\/2025\/10\/New-Web-preview-global.jpg","thumbnail_width":1200,"thumbnail_height":627}