Service integration and management (SIAM) is key to meeting new customer expectations and to delivering great experiences. It’s these tangible business outcomes that make it fundamental to any digital transformation strategy.
In this webinar, ISG, Capgemini, and ServiceNow experts describe the evolution and best practices in IT services governance, from service provider support activities to smart SIAM processes and their underlying technologies.
Jan Erik Aase, ISG,
David Rudel, Capgemini, Global Digital SIAM Lead
Dave Armes, ServiceNow, Director, Inspire Architecture Practice, EMEA
From this webinar, you will:
- Learn how the management of IT services is evolving – and where it’s heading
- Understand ISG’s independent views of SIAM / MSI developments
- Discover the benefits that have already been achieved by world-leading enterprises working closely with Capgemini and ServiceNow
- Hear how Capgemini and ServiceNow have been recognized by ISG as current leaders in digital service integration and management
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