Voice Assistant – The New Glass!

Publish date:

Voice as an interaction channel has become a reality. The release of affordable voice-enabled devices by tech giants such as Google and Amazon – along with consumer’s propensity for voice in shopping, payments, etc. – have increased the adoption of voice assistants significantly. Consumers are plugging themselves into the new voice-enabled ecosystem, and brands have an opportunity to get closer to them. As a result, retail players, automotive giants and other major brands are scouting for voice-as-a-channel use cases. As financial services (FS) struggles with profitability and customer experience, voice assistants allow firms to manage these requirements by acting as a single pane of glass. FS firms can integrate data and information from various sources, create personalized products and services, and showcase it for customers, via a single device – voice assistants. In this growing ecosystem of voice-enabled smart devices, a comprehensive voice assistant strategy is critical.

Voice Assistants

File size: 3.65 MB File type: PDF

Related Resources

World InsurTech Report 2019 Video

View video on World InsurTech Report 2019 key findings and see how established insurers and...

World InsurTech Report 2019 Infographic

Get an overview of World InsurTech Report 2019 findings with our quick-read infographic.

World InsurTech Report 2019

The World InsurTech Report (WITR) 2019 from Capgemini and Efma explores the Insurance...