Organizations that have implemented ServiceNow platform often have different teams for performing different types of tasks. It may consist of operations, support, security, and front desk, just to name a few. Lack of well-defined IT workflows often leads to duplication of efforts, overlapping roles resulting in process inefficiencies and unhappy employees.
Organizations need an integrated framework of tools that can simplify and expedite any IT workflow resulting in process efficiencies, better employee experience and cost savings.
Our expert Mahtab Alam, Sr. Director – ServiceNow solutions, recommends working with a partner to build an integrated framework of tools that is right for you. It is important to break down each workflow into tasks to uncover any redundancies, overlapping activities. Empower your employees with ownership of tasks as they play a pivotal role in smooth running of the business.
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