Proven knowledge transfer framework & process helps jump start support efforts
A US-based Fortune 500 insurer implemented a new primary policy processing system. The application included functionality for quoting, policy, endorsements, renewal, reinstatement, cancellation, documentation, and printing.
We completed knowledge transfer in three months and started fixing defects within five weeks of starting the engagement. After a successful transition, Capgemini took over production support and continues to perform application productivity and functionality enhancements.