ISG Provider Lens™ Quadrant Report 2021- U.S.

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Capgemini named a leader in the United States across all quadrants in ISG Provider Lens™ Quadrant Report

The ServiceNow Ecosystem Partners 2021 study from ISG examines the extensive global, yet complex partner network for one of the leading software solutions for workflow-enabled service management. The high acceptance of ServiceNow product offerings in the user community has ensured exponential growth.

As one of the leading IT providers in the U.S., Capgemini offers both management and IT consulting for digital transformation as well as technology services around ServiceNow. The ISG Provider Lens study™ spotlights Capgemini’s extensive capabilities to help clients address complex challenges around cloud, digital and platforms.

This ISG Provider Lens ™ quadrant study is based on the lifecycle of a Workflows solution based on ServiceNow and was divided into three segments to follow:

ServiceNow consulting service provider, i.e services that are necessary before implementing a system


ServiceNow implementation and integration service provider, i.e. services needed to implement a solution
ServiceNow managed service providers, i.e. providers that guarantee the proper functioning of the solution after implementing a solution


The ISG Provider Lens™ study offers IT decision makers:

  • A presentation of the strengths and weaknesses of the relevant providers
  • Differentiated positioning of suppliers on the basis of competitive strength and portfolio attractiveness
  • View of multiple markets, including the U.S., Germany and Brazil

Download the full report today to discover why Capgemini has been named a Leader in the U.S. across all quadrants in 2021.



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