Mumbai, February 2, 2011: Capgemini, one of world’s foremost providers of consulting, technology and outsourcing services, today announced that its BPO business unit in India has won the International Quality and Productivity Center (IQPC) Best Process Improvement Project Contributing to Innovation award at the Process Excellence Awards 2011, held in Orlando, Florida.

Capgemini demonstrated a business case named “Transformation in Outsourcing – A New Horizon”, under the Innovation category.  The improvement in the effectiveness of an outsourcing partnership where a ‘Delivery Excellence Implementation’ has been conducted was discussed. The team used Innovation techniques like ‘Paradigm De-construction’, ‘Needs Assessment’, ‘Solution Synthesis’, ‘Adoption Assessment and Vision – Decomposition’ to explain the impact of Delivery Excellence in an outsourcing deal resulting in a faster stabilization and value delivery to customers.

Receiving the award, S. Rangaraj – Head Delivery Excellence India, Capgemini said, “It is an honor to have won this award after being evaluated alongside some of the largest product and services companies in the world. Innovation is at the heart of everything we do at Capgemini. As we move forward in this competitive environment, improving effectiveness and value based delivery to customers becomes critical. This award validates our efforts in this area.”

IQPC holds an annual awards program to recognize excellence in Process Excellence best practices in organizations from different sectors. This is a highly prestigious award, with a panel of eminent judges comprising experts from industry leaders like Motorola, BMW, Ford, GE and Consulting companies.

About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 35 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs over 100,000 people worldwide. More information is available at

About Capgemini India
Capgemini in India is over 30,000 people strong across 7 cities (Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune and Delhi). A pioneer in the IT industry, Capgemini has over 40 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Please visit for more details.

About the Process Excellence Network

Process Excellence Network (formerly known as Six Sigma IQ): A division of IQPC, provides access to a treasure chest of relevant content for Process Excellence practitioners.

Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world, both face-to-face and online.

The Process Excellence Network is enhanced by an active online community of your professional peers, as well and face-to-face Summits and events that take place across the globe. Collectively we help you discover what the best are doing to get measurable results through Process Excellence and to seek actionable solutions to specific process problems through worldwide mass collaboration.

None of us has the time for continuous trial and error learning. We must learn more and more from the experiences of others. Learning is nothing more than thinking with other people’s ideas. We bring you the best ideas in a variety of media forms from outstanding academics and practicing professionals.

In short, Process Excellence Network, (often known as PEX Network) enables you to advance your own process excellence journey by increasing your idea sources, widening your contacts and friendships and participating in ongoing formal and informal learning opportunities.

In Summary:
Process Excellence Network is uniquely positioned to provide a comprehensive library of both online and face-to-face content, including first-rate columns, articles, webinars, podcasts, video presentations, and of course globally renown industry events. Through every medium we strive to make your learning an exciting, dynamic, interactive experience.

We are constantly striving to improve our content delivery methodologies. In 2011 we will be introducing many new ways for you to learn. Stay updated. The best is yet to come.

Become a Process Excellence Network member today and you’ll have continuous exposure to new and timeless tools, techniques, and technologies to extend your performance capacity and your organization’s productivity.

Capgemini press contacts:
Merrin Netto-John
Tel.:+91-98202 99325