London, January 06, 2010 – A major redesign of IT systems at xoserve, the company which manages the
commercial links between gas suppliers, transporters, and all 22 million UK gas customers, is underway
following collaboration with Capgemini UK plc. The engagement has provided xoserve with the
foundation for a transformation of information capabilities.
Information held and processed by xoserve is at the heart of Britain’s deregulated gas industry, providing the
data which enables companies in the industry to bill one another as gas moves through the UK supply chain. It
also manages one of the largest customer databases in the UK, with 2 terabytes of data relating to the 22 million
domestic, commercial and industrial gas supply points in Britain.
Once established, the new information capabilities will benefit organisations throughout the UK gas supply
chain, including generators, importers, shippers, gas supply companies and meter operators as well as Ofgem
(the gas and electricity regulator) and domestic, commercial and industrial end-users of gas.
Steve Adcock, Head of Project Delivery at xoserve, said: ‘Capgemini has helped us create our vision and build
our internal capability. With their help we are now able to implement a modern, cost-effective information
capability, with new IT practices and systems, and better utilisation of data. As a result we are set to gain
improved flexibility to enable us to meet future challenges.’
The Project involves the replacement of a legacy IT system, inherited from the company’s predecessors when
xoserve was created four years ago, with a completely new system based on Oracle and Business Objects. The
Capgemini team, based at xoserve’s offices in Solihull, worked with the xoserve team during the initial phase of
the project, which included a comprehensive assessment of xoserve’s information requirements and existing
capabilities, a detailed strategic plan for its future systems.
Capgemini also assisted with the development of a new business intelligence centre at xoserve, known as the
Information Provision Capability Centre, and worked closely with xoserve management on knowledge transfer
to give xoserve staff a high degree of self-sufficiency in working with the new system.
Bob Booth, Account Director at Capgemini UK, said: ‘I am delighted that we were chosen to work on this key
project. xoserve is the hub of Britain’s gas industry and it is essentially an information business, so maximising
the efficiency of the way it manages that information is crucial to its core mission.’
xoserve Limited is an integral part of the restructured gas distribution market in Britain. The company manages
the complex commercial interfaces between the major gas transporters and their customers, the gas Shipper
companies. It also plays a key role in managing the administration of the 22 million gas supply points in Britain,
and by delivering transportation transactional services on behalf of its customers (the major gas transporters)
xoserve enables gas competition to operate effectively across the country.
About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables
its clients to transform and perform through technologies. Capgemini provides its clients with insights and
capabilities that boost their freedom to achieve superior results through a unique way of working, the
Collaborative Business Experience. The Group relies on its global delivery model called Rightshore®, which
aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver
the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues
of EUR 8.7 billion and employs 90,000 people worldwide.
More information is available at
Rightshore® is a trademark belonging to Capgemini