SOC

Job opening for Service Reporting Analyst

Location- Navi Mumbai

Exp – 4 to 6 yrs

JD:

Participation in Rapid start Project kick off as requested
Facilitation kick off meeting and share MOM to respective stakeholders
Perform contract review to understand the contractual obligations and align the project processes accordingly prepare contract review report identify and discuss action items if any
Building awareness of the project specific processes amongst the project team by providing necessary training conducting a walkthrough of the processes and templates assisting in setting up Tools
Query resolution for RAT and connect with risk team for Risk reviews
Facilitation and Review for PGP CMP Skill Matrix CASTCART SMR Industrialization Tool Setup Test StrategyPlan for Testing projects and OTACE process
Assistance for process tailoring and contribute towards finalizing tailoring checklist through discussions with SEPG
Metrics configuration in PMTS tool Metrics sheet
Provide early alerts to PM SDM Senior management
Prepare and circulate Delivery Excellence report to all stakeholders
Update Quality database Project Details POD etc
PQL connect to ensure activities are performed as per PQL schedule
Plan and conduct monthly project reviews
Report monthly review findings to PM PQL and publish it to Senior Management
Participation in focus reviews and deep dive reviews for critical projects as requested
Support PMSDM to identify best practices process improvements. PM to submit the same to SEPG
Review metrics and communicate metrics review comments to the project and assist in closure. AcceptReject metrics as per defined guidelines
Raise metrics alerts to projects key stakeholders
Provide triggers for focused metrics reviews and participate for the same
Facilitate Metrics Training to Project team as needed
Participate and facilitate during Causal analysis and FMEA discussions
Ensure readiness of the account project for internal and external audits
Facilitation for closure of audit findings raised in internal and external audits
To work on tasks specific to BUs as allocated by the QA BU Lead
Building awareness of the project specific processes amongst the project team by providing necessary training, conducting a walkthrough of the processes and templates assisting in setting up Tools
Participate in SMRs report Action Items not getting tracked to closure
Strive for Value Add exercises to bring WoW factor including Incident reduction FMEA effectiveness Six Sigma Initiatives Early Alerts etc
Report Industrialization data to QA BU Lead as requested
Liaise with OTACE Team and report status to QA BU Lead as requested
Communicate audit team for project closure audit
Participate in closure meeting
Assist PM SDM for closure of audit findings

Ref:

194068

Posted on:

September 20, 2019

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Business units:

SBU Shared Services

Department:

Business Support Function (HR, Marketing, etc)