Service Centre Team Manager

Job Description

 

•Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
•Determines eligibility by comparing client information to requirements.
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities.
•Accomplishes team and service delivery mission by completing related results as needed.
•Team performance reporting and management
•US shift (hours of operation are M-F 6am – 6pm EST and Saturday 6am – 3pm EST)

Contact Center – Team Manager Qualifications / Skills:
•Verbal communication, Team Management, Phone skills & Listening, Reporting & Data entry skills, People skills
•Quality Management , Informing, Customer focus, Customer service, Attention to detail, Professionalism , Multi-tasking

 

Primary Skills

  • Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Secondary Skills

  • Accomplishes team and service delivery mission by completing related results as needed.
  • Team performance reporting and management

Ref:

604612

Posted on:

January 14, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Kolkata

Business units:

Business Services

Department:

Services