SAP AMS Service Delivery Manager

Job Responsibilities

E2E delivery management for a large program 

 Management   Skills  

Service Delivery Manager
Will be responsible for E2E delivery management for a large program   engagement

Must have managed Large Engagements into Application Management space   

Must be from SAP Background   

Participate in creating proposals  deal reviews and making presentations to the clients

Delight clients with our delivery and continuous improvements on delivery process  quality and productivity

Conduct periodic delivery reviews  identify issues and resolve them  advise on risks and suggest corrective actions

Manage and improve offshore cost of delivery and contribution margins

Work with onsite delivery executives and transform delivery  

Work with client executives and enhance offshore business   

Manage team of at least 125 150 people across accounts with leads  PM in each engagement   

Work with the project leads to build capability plans in line with upcoming requirements   

Work closely with customer management to understand the business requirement for the projects  developing effective working relationships and ongoing management processes for the project     

Senior Leadership Stakeholder Management    Good knowledge of Project Management  ITIL and CMMI Level 5 processes    B Tech   BE    Related SAP Certifications    PMP   Prince2  EM certification would be an advantage

 

Ref:

244458

Posted on:

March 9, 2019

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Business units:

EUROPE_ABL

Department:

Application Services (Technology Jobs)

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