Short Description

SACM Consultant – 2 to 4 Years – Mumbai

Qualifications

Job Responsibilities

Job Title:- SACM Consultant

Experience:- 2 – 4 Years

Job Location:- Mumbai

Primary Skill. Asset Management,Configuration

Secondary Skill. Asset Management

Job description:-

  • Performs the day-to-day overall management of the configuration management processes.
  • Ensuring that information held in the CMDB is accurate
  • Defining and maintaining the configuration management plan.
  • Ensures that all configuration management process activities are being performed
  • Coordinates the activities with other service management process managers/Teams
  • Coordinates day-to-day execution of the process.
  • Identifying and implementing changes to the processes as and when required in line with the CSI Practice.
  • Identifying exceptions and deviations, as well as management of these situations in line with the CSI Practice.
  • Communicating new and changed Configuration management policies
  • Ensuring the standards and procedures are being followed as per the global processes
  • During transition: Identifying CI attributes to be logged.
  • During transition: Planning and executing initial population of CMDB
  • Identifying and implementing process improvement in line with the CSI Practice.
  • Creating, analyzing and distributing process reports
  • Facilitate resolution of issues with items not complying with the process
  • Following defined escalation path when needed, as defined in the escalation policy.
  • Notifying the participants in the process when standards and procedures are not being followed
  • Ensure completeness and integrity of information collected to conduct daily operations
  • Establishment of measurements and targets to improve process effectiveness and efficiency
  • Responsible for evaluating the performance of the process
  • Involved into auditing of the process for compliance with documented procedures
  • Ensure Incident and Change records are correctly linked to the CIs.
  • Reduction of unidentified / unauthorized CIs in the CMDB
  • Drive the Reconciliation & Discovery (manual or automated) for Configuration & impleunidement milestones on timely basis.
  • Conduct scheduled Audit of RFC’s & Incidents having CI Relationship & provide report to Support Leads & Management
  • Educate Skill Groups & key stakeholders by providing configuration management process training if required time to time.
  • Educate Skill Groups on the significance of CI Relationship for RFC & setup expectations with stakeholders to increase the CI Relationship for RFC’s.
  • Ensure efficient & timely follow-up with stakeholders for timely deliveries on configured management activities
  • Ensure the required management reports go out on time
  • Work towards implementation of at-least 1 process improvement per quarter in Configuration Management Area
  • work with SACM SME/Manager/Lead and help to close points in Continuous Improvement List
  • Conduct ongoing process assessment of opportunities for improvement as suggested by Project Leads

Contact Person – Pratiksha Sonavane

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