Problem identification and resolution of order management and logistics management processes.
As a member of the team, participates in meeting service levels, key measurement targets of the team, delivers a high quality and cost effective service and oversees the process (or part of process) and customer service decisions.
Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process
General Responsibilities / Accountabilities:
Is responsible for identifying issues and resolving issues in the following areas:
• Order inquiry
• Quote creation
• Receive orders from multiple sources
• Create Orders
• Validate orders
• Modify/Cancel orders
• Process orders
• Create delivery and shipment documents
• Integrate with load building, mode planning and route optimization
• Process returns
• Archive and Retrieve Documents