Operation Delivery Management | 9 to 12 years | Mumbai

Job Description

  • Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget;
  • Execute  the implementation of standards to clients environments;
  • Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management;
  • Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions; 
  • Pro-actively manages the day-to-day delivery relationship with the clients operational representatives;
  • Is accountable for Transition to RUN sign off
  • Is accountable for 3rd party management on the SLA
  • Responsible for identification of operational cost and efficiency savings

Primary Skills

  • Operation delivery management
  • Project management
  • ITIL process knowledge
  • Application support / Production support team mentoring experience

Secondary Skills

  • Knowledge on MS office

Ref:

1019411

Posted on:

December 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Business units:

Cloud Infrastructure Services

Department:

Cloud