NOC Manager | 15 to 18 Years | Mumbai & Bengaluru

Job Description

  • The NOC Manager will lead Capgemini’s Network Operations Center (NOC) Team. 
     
  • In this role, you will manage overall strategy in delivering services to our MSS NOC customers. 
  • This position will manage the delivery assurance of incident management, incident response and resolution, customer reports, asset management and any program requirements of our customers.
  • The NOC Manager will work closely with the assistant manager and Escalation Engineers to ensure day-to-day operational service delivery to our Managed Security Services (MSS) clients remains top-notch. 
  • Provides supervision, guidance and mentoring to NOC Analysts and Shift Supervisors to achieve goals in accordance with established process, policies and contractual obligations.
  • Must have ability to support a flexible schedule in support of a 24×7 Operations Center and supervise it’s staff and in an on-call capacity.
  • Able to monitor NOC staff tasks and assure SLA’s and processes are being strictly adhered to.
  • Work with management and escalation engineers to resolve higher level issues outside the abilities of the NOC Analysts and Shift Supervisors.
  • Recognize, update, review, and distribute process documentation authored by Leads and Escalation Team to the NOC.
  • Meet with clients and partners as needed,Provide regular status summaries and reports to management as required.
  • SOW Discussions.
  • SOP Discussions.
  • Manage expectations of clients.
  • Oversee Monthly Reporting and assure timely submission.
  • Strong ability to present technical solutions and adjust communication to accomodate all levels of technical expertise.
  • Expert level knowledge of installing, deploying, documenting, and troubleshooting firewall products, such as Junipers, Fortinet, Palo Alto, Cisco, and perimeter security technologies such as proxy servers, intrusion prevention/detection (IDS/IPS), antivirus, antimalware, anti-spam and unified threat management (UTM).

Primary Skills

  • Able to understand all NOC processes to guide Analysts and Shift Supervisors daily.
  • Must be well versed in TCP/IP, IPSec, VLANs, system hardening, and troubleshooting. 

Secondary Skills

 

  • Strong interpersonal and communications skills.

Ref:

1141589

Posted on:

January 26, 2022

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Business units:

Cloud Infrastructure Services

Department:

Cyber Security