NOC Engineer – 4 to 6 yrs – Gurgaon
Job Title- NOC Engineer
Exp- 4 to 6 yrs
Location – Gurgaon
Roles and responsibilities:
| NoC resources;
To own and control the Major incident management in Service operations through all MSC operational support teams, propose and execute major incident management process , improvements plan proactively and own the incident management reporting.
To be effective round the clock on duty escalation management support and owns the resolution responsibility of all escalated critical /complex incidents either solely or with the intervention of other internal resolution support teams ensuring customer major/complex incidents are managed with utmost satisfaction