McAfee Administrator – 4 to 6 years – Bangalore
Job Title:- McAfee Administrator
Experience:- 4 to 6 years
Job Location:- Bangalore
Roles and Responsibilities:-
- Remediate malware issues that McAfee does not automatically resolve.
- Respond to and troubleshoot McAfee support issues.
- Responsible for understanding customer’s culture, security strategies, security goals, security objectives, security capabilities, and security budget.
- Resident is also responsible for integrating that understanding with such work as the Resident performs.
- Work with customer to assist with technical security escalations.
- Keep customer abreast of problem status, set clear expectations, provide timely follow-up to customer, and independently handle challenging customer situations on a daily basis.
- Maintain knowledge of current security trends and be able to clearly communicate them to the customer.
- Document process/ procedure to integrate customer work streams for McAfee.
- Attend Change Approval Board meetings if needed.
- Provide thought leadership and innovation to ensure excellent service delivery.
- Attend bi-weekly operational meetings.
- Provide monthly and quarterly reports and key performance metrics.
Contact Person:- Nitika Pandita