Major Incident manager | 4 to 6 years | Mumbai

Job Description

· Asses business impact and urgency, declare Major Incident or trigger business continuity procedures or disaster recovery invocation scripts;

· Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management;

· Acts as escalation point for SDOs where resolution ownership is disputed;

· Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes;

· Provides consistent communications in scope of the process and services;

· Provides high quality reports and communications;

· Ensures that customer’s business interests are maintained over and above those of any specific SDO;

· Cooperates with various SDOs, Incident Managers, and Regional/Global Change Managers;

· Pro-actively Identify operational issues and drive resolution working directly with the client and SDOs;

· Acts as SME for the Incident Management processes;

· Supports the effective operation of the Major Incident Management Process;

 

Primary Skills

  • Major Incident management.
  • Incident Management.

Secondary Skills

  • ITIL

Ref:

1088351

Posted on:

January 22, 2022

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Business units:

Cloud Infrastructure Services

Department:

Services