Knowledge Management – Senior Associate – Bangalore

Experience- 2yrs-6yrs

Any Graduate

Roles and Responsibilities –
Support Sales, Delivery knowledge requests from Senior Management, Bid Managers and Sales Lead
Liaise with the Onsite team, Bid Manager for clarifications and work on the request to provide and recommend the best possible references, boilerplate material for the bid
Assist with sourcing specific references and callability status of the same
Maintain and regularly update the repository of re-usable content for your community
Capture references, assets and refresh the same regularly
Maintain KM repositories of content – including taxonomy maintenance and tagging keywords, with inputs from SMEs where required
Distribute new knowledge, reference captured to the larger teams as required
Maintain one common repository, t-room, portal specific for the community assigned
Collaborate with SMEs, Global Knowledge Management team and other stakeholders for the latest and relevant content and author technical, non-technical responses as appropriate
Help with the creation of capability deck for client visits, presentation
Ability to build a knowledge base of important re-usable component from the proposal worked on
Ability to write, design communications (newsflash, newsletters, surveys, quizzes) for the community
Primary Skills
Understanding of Knowledge Management principles and processes
Experience in use of Knowledge Management platforms like KM2.0, KM3 and SharePoint
Ability to choose the appropriate platform for different types of knowledge requirements
Ability to search the knowledge repositories effectively for supporting information requests
Good exposure to social media tools and platforms
Understanding of key software tools and technologies
Excellent communication skills (Oral, Written and Presentation) with fluency in English
Ability to work with internal clients and understand their requirements
People Management skills and exposure to collaborative work style
Secondary Skills
Good research skills – ability to grasp, analyze, compare, contrast large amounts of information
Excellent organizational skills and attention to detail
Ability to manage multiple assignments simultaneously balancing project work with high priority requests
Understanding of Capgemini organization structure and business.

Ref:

181485

Posted on:

January 26, 2019

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Business units:

Business Services

Department:

BPO / Consulting

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