Junior Operations Analyst 3

Short Description

Dear Candidate, 

 

We are hiring for Healthcare Voice process – Inbound. Process Associate. Please find below the job description.

 

Candidate should have excellent communication skills. 

Mandatory experience in Customer Service.

Preferred experience in Healthcare.

Qualification – Any graduate
Experience – 1 – 3 yrs
Interview day : 19th Aug – Monday
Interview Time: 2.30P.M – 4.00P.M
Shift Requirement – Should be flexible for Night Shifts
Working Days – 5 days
Contact Person – Vandana Tomer

Venue – 

Noida NSEZ A Block | Capgemini India Pvt. Ltd. (Deliver Center), 139, 140, B Block, Noida Special Economic Zone (NSEZ) Noida, 201305, Uttar Pradesh

Qualifications

Any Graduate

Job Responsibilities

SUMMARY

 

This job is responsible for providing quality and efficient customer service in a call center environment.  Additional responsibilities include assisting manager with development, analysis and implementation of staffing training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure service calls are answered in a timely, efficient and knowledgeable manner.  Provide continual evaluation of processes and procedures.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.  Write and administer performance reviews for skill improvement.
  • Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.
  • Ensure fellow employees have appropriate training and other resources to perform their job. 
  • Respond to and resolve customer issues. 
  • Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.
  • Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Share continual responsibility and ensuring calls are handled efficiently and effectively.
  • Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
  • Communicate with upper management regarding department or employee concerns.  
  • Complying with company regulations regarding HIPAA, confidentiality, and private health information.

 

Ref:

334386

Posted on:

August 14, 2019

Experience level:

Entry level / Graduate

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Noida

Business units:

Business Services

Department:

BPO / Consulting

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