- Manage incident record lifecycle by ensuring that respective Incidents are identified recorded and tracked to resolution in line with agreed resolution
- plans Work closely with GCC and delivery teams for incidents where there is no ownership Regular checking of the incidents to identify and improve process for keeping tickets in pending customer pending vendor and pending change
- Take active participation in weened scheduled maintenance and half yearly maintenance activities
- ITIL Foundation v 3 Certification or higher is required
- Should have experience in Service management.
- experience analyzing and reporting on incident management.
- Must be open for 24×7 operations Required Skills.
- Incident Management
- ITIL V3
- Service management