Guest Relations Executive 2 to 4 years Bangalore
We are looking to hire Guest Relations Executive with 2 – 4 years of exp in Bangalore location
Roles & Responsibilities:
• He / She is responsible for managing the allocated visit end to end and ensure a delightful visit experience for the customer / prospect as per set expectations
• Have to liaison and, maintain cordial business relations with our internal stake holders (from internal business units) to understand their requirements and, provide consultancy to better the customer experience.
• Coordinate with empanelled vendors to arrange for Accommodation, Transportation, Food and other Logistical requirements for our customers / prospects.
• Brief & coordinate with the internal branding teams to prepare ahead of any customer / prospect visit.
• Liaise with internal service providers (such as Facilities, Marketing, IT Support, Facilities team and Procurement) to ensure smooth execution of customer visits.
• Ensure organizational policies, procedures, professional ethics and compliances are adhered to while carrying out the work duties.
• Work along with internal stake holders to ensure that all the outstanding vendor payments are cleared and addressed in a timely manner
• Must be available to travel to any of the Capgemini locations when and where required to support a visit. Approximately, anyone in this role may need to travel for up to 30% of their time.
• Work and support the team on ad hoc requests as well as other organizational initiatives from time to time.
Experience: 2 – 4 years
Primary Skills (Must have)
• Must have at least a full time bachelor’s degree. A bachelor’s degree with a business / hospitality background is highly preferred.
• At least 3 years of work experience in hospitality / travel / logistics / services industry directly working with customers
• Fluent speaking / writing / reading in English is a must. Foreign language skills is an added advantage.
• Good working knowledge of MS office (Outlook, Word, Excel, PowerPoint)
• Should be able to provide references upon request
Varadaraj P Ashrit