Flexera Flexnet- 4 to 6Yrs- Pune
Primary Skills: Flexera FlexNet Tool Support & Microsoft SCCM Admin
JD: “• Expert level troubleshooting and need to work on any one of Software Distribution tool (SCCM 2007 /SCCM 2012 / Altiris / HPCAE.)
• Excellent Knowledge on Windows OS and Ability to create SQL queries
• Proven knowledge on incident management, handling customer escalations and ability to handle complex issue on Release, OSD and Infrastructure.
• Flexible to work on 24X7 basis, Ability to write the process / ITSM Documents and KBs,
• Good knowledge on AD and different AD groups, infrastructure knowledge on the SWD tool.
• Ability to work on Package Distribution, Patch management and release management troubleshooting .Effectively handle all the ITIL Process Especially Escalated Incident Management/Change Management and Problem Management