Female Oracle PL/SQL 10years-13years Bangalore
We are hiring for Oracle PL/SQL for Bangalore Location
1. Min exp 10+ Years experience, over 4 years as lead in Application Management experience.
2. Atleast 3 years experience of managing a team of 10-15 AM team members for Large Retail Client.
3. Should have technology skills in | Oracle PL/SQL| ORacle Forms | Oracle 11G | .NET | Unix/Linux | Shell Scripting ( Nice to have addl skills on .NET) , Good Analytical skills for problem solving is necessary
4. Responsible for Service Delivery (24*7 – SL1, 24*5 – SL2), Incident Management, Problem Management, Service Request Management, Change Management, manage and exceed KPIs , SLAs, SLOs, Metrics at service area level.
Primary skill(must have)
1. Should manage escalations and have very good Customer Management experience
2. Should implement AM Industrialization levers of Capgemini for Customer satisfaction and improvement of CSAT. Will also support on AM innovations and Automations plus growth in AM business.
3. Good People management experience and lead the Team in front of the client Should have some Retail Domain Skills if possible.
4. Should possess very good Communication skills both verbal and written skills
Years Of Experience :10years-13years
Location : Bangalore
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