Primary Skill. EMC VMAX Series 
Secondary Skill. Brocade SAN Fabric 

Person Profile: 
• Effective communication skills in both verbal and written English 
• Client focused with regards to service delivery 
• Self-driven and able to work independently or within a team 
• Good analytical and troubleshooting skills (the ability to think logically through a problem) 
• Must have the initiative, tenacity and commitment to see problems through to resolution 
• Able to respond to and resolve client queries and requests in a timely manner 
• Works well in a team 
• An ability to work well under pressure 
• A flexible approach 
• Ability to work shift patterns and provide out of hour’s on-call support 
• Ability to provide clear and concise documentation 
• Good 3rd Party Liaison, i.e. Suppliers of storage products and hardware for problem resolution 

VMAX, VNX, VPLEX 
• Virtualization technologies such as Storage Pools / Thin Provisioning. 
• Good working knowledge Fabric Switches: 
o Brocade 

• Knowledge of zoning and extended fabric functionality 
• Excellent understanding of storage architecture. 
• Troubleshoot and analyze performance issues 
• Excellent working knowledge of multi-path software 
• Operating system command exposure (Unix and Wintel for limited administration purposes) 
• SAN storage performance tuning 
• Good working knowledge of SAN storage best practice 
• Storage System administration functionality and exploitation 
• Firmware upgrade and downgrade for Storage and SAN Switches. 

 

Thanks & Regards

Rupshikha Choudhury

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