Dispute Management TL

Short Description

Candidate should have experience in AR-  Dispute Management process

Qualifications

Any Commerce Graduates

Job Responsibilities

Roles and Responsibilities

·        Responsible for  leading a team of  Process Associates, Senior Process Associates, Process Leads ,who are highly motivated and engaged

·        Manages the Dispute and Deduction Process

·        Resolve all customer escalations that can be handled within the DSO of the engagement

  • Responsible as Escalation Point for key service outcomes and issue resolution.
  • Responsible for developing and maintaining relationship with senior client executives.
  •  Excellent knowledge  O2C  – collection / disputes / credit and claims management
  • Responsible meeting and exceeding the deliverables/SLA’s on a daily basis in order to exceed customer expectations: Green KPI’s, Meeting SOW
  • Responsible for managing the attrition in the team

Ref:

305067

Posted on:

August 14, 2019

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Chennai

Business units:

Business Services

Department:

BPO / Consulting

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