Candidate should have experience in AR- Dispute Management process
Any Commerce Graduates
Roles and Responsibilities
· Responsible for leading a team of Process Associates, Senior Process Associates, Process Leads ,who are highly motivated and engaged
· Manages the Dispute and Deduction Process
· Resolve all customer escalations that can be handled within the DSO of the engagement
- Responsible as Escalation Point for key service outcomes and issue resolution.
- Responsible for developing and maintaining relationship with senior client executives.
- Excellent knowledge O2C – collection / disputes / credit and claims management
- Responsible meeting and exceeding the deliverables/SLA’s on a daily basis in order to exceed customer expectations: Green KPI’s, Meeting SOW
- Responsible for managing the attrition in the team