Delivery manager ODM

Key Responsibilities –

  • Responsible for overall delivery for the Service line.
  • Acts as a referral point for client issues, escalations, complaints and manages Crisis situations
  • Ensures that cost control is maintained and contributes to cost reduction, productivity and service improvement for the service line.
  • Responsible for all key deliverables across Operations including delivery excellence, sustenance of KPIs and SLAs for deliveries.
  • Responsible for multi-account, multi technology deliveries spread across the regions globally
  • Ensures effective Cost Management – Participate in cost budgeting, productivity savings, Cost Control and work on transformation projects to improve cost of delivery
  • Identifies and assists in the perusal of business opportunities within the existing contract with the Client.
  • Participate in review meetings, provides analysis, feedback and actions based on trends, root cause analysis and other reports.
  • Enhance the COE capabilities to drive operations excellence (proactively), leading run transformation projects, create assets and inculcate the culture of developing ‘Reference architecture’ (reusable assets, models by larger community)
  • Participate in presale product presentations, demos, customer evaluations as required
  • Team management – ramp up/ ramp down, skills retention, attrition management and appraisals.
  • Ensure right skilled resources assigned to delivery accounts as part of right shoring or any other opportunities

Person Profile:

  • 15-20 years’ experience in cross-cultural and geographically distributed organizations.
  • Self-driven and ability to work independently
  • Excellent communication and presentation skills
  • Good analytical and troubleshooting skills (the ability to think logically through a problem)
  • Must have the initiative, tenacity and commitment to see problems through to resolution
  • Able to respond to and resolve client queries and requests in a timely manner
  • A flexible approach with “Can do” attitude and ability to work well under pressure
  • Project Management experience would be added advantage.

 Technical Skills:

  • Knowledge or understanding of multiple Infrastructure areas across technologies (Server, Storage, Network, DB) especially around Wintel related technologies (AD, VMWARE, CITRIX, Windows, Messaging)
  • Understand business, process, application, infrastructure and technology relationships.
  • Providing technical leadership to internal project teams and clients
  • Effectively apply technical knowledge to pre-sales situations and crafting solutions for clients
  • Analyze incidents and problems, analyze multi-technology environments and suggest improvement plans.
  • Ability to build business cases and presenting them to leadership for approval and ability to articulate and explain business value for technology decisions.
  • Experience in capability build and offerings development.



Posted on:

July 11, 2018

Experience level:


Education level:

Bachelor's degree or equivalent

Contract type:




Business units:

Cloud Infrastructure Services


Infrastructure Services


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information