Production Support Mumbai
10+2+3 Yrs- Full Time Education
Location – Mumbai
Experience required is 6 yrs to 9 yrs.
Primary skills are Unix, Oracle.
Should have worked in Application Production support role, preferably worked in Level 2 support role.
Should be able to Drive service improvement projects and help the team technically and Funcitionally whenever required. eg.during Critical incidents.
Should be well versed with Onshore/Offshore model.
Should be able to handle escalations and manage client expecations on an ongoing basis.
Should be aware of ticketing tool like Service Now/ BMC Remedy / Maximo
Incident Management, Problem management, Release management is must.
Ready to work in all shifts including night shift. Also ready to work on weekend and public holidays & will get comp off for that.
Good Analytical and problem solving skill.
Good communication skill.
Good team player and positive attitude towards work.
Ready to join in short notice, may be in a month time.
Experience in Banking/Finance or Investment Banking domain.
Should be ITIL certified.
Good to have :
Experience in Autosys or any scheduling tool.
Experience in Informatica or any ETL tool.
Knowledge of Reference data.