Short Description

  • Ensure service calls are answered in a timely, efficient and knowledgeable manner.  Provide continual evaluation of processes and procedures.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.  Write and administer performance reviews for skill improvement
  • Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.
  • Ensure fellow employees have appropriate training and other resources to perform their job. 
  • Respond to and resolve customer issues. .
  • Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.
    Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Share continual responsibility and ensuring calls are handled efficiently and effectively.
  • Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
  • Communicate with upper management regarding department or employee concerns.                              
  • Complying with company regulations regarding HIPAA, confidentiality, and private health information.

 

Qualifications

Any Graduate

Experience- 2.5-6yrs

Job Responsibilities

  • Ensure service calls are answered in a timely, efficient and knowledgeable manner.  Provide continual evaluation of processes and procedures.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.  Write and administer performance reviews for skill improvement
  • Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.
  • Ensure fellow employees have appropriate training and other resources to perform their job. 
  • Respond to and resolve customer issues. .
  • Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.
    Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Share continual responsibility and ensuring calls are handled efficiently and effectively.
  • Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
  • Communicate with upper management regarding department or employee concerns.                              
  • Complying with company regulations regarding HIPAA, confidentiality, and private health information.

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